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Privacy Policy

Last updated: August 31, 2026

GetHome.NG ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our websites, mobile applications, and related services (the "Service").

1. Information we collect

We may collect the following categories of information:

  • Account information: name, email address, password (stored in hashed form), phone number if provided, and city or area preferences;
  • Profile and professional information: for agents and property owners, including business details, licensing information, and uploaded documents submitted during onboarding;
  • Usage information: searches, saved listings, favorites, device type, app version, log data, and interactions with the Service;
  • Payment and transaction information: where you use rent payment or related features, processed through our payment partners;
  • Communications: messages you send to us or through the Service, including support requests and notifications preferences.

2. How we use information

We use personal information to:

  • Provide, maintain, and improve the Service;
  • Create and manage your account;
  • Personalize listings, alerts, and recommendations based on your preferences;
  • Send service, security, and transactional communications, including OTP and password-reset messages;
  • Verify professional credentials and comply with legal obligations;
  • Detect, prevent, and address fraud, abuse, or security issues;
  • Analyze usage to improve product performance and user experience.

3. Legal bases

We process personal data in line with the Nigeria Data Protection Regulation (NDPR) and other applicable law, based on your consent, performance of a contract with you, compliance with legal obligations, and our legitimate interests in operating and securing the Service.

4. Sharing of information

We may share information with:

  • Service providers that help us host, analyze, communicate, authenticate, or process payments;
  • Agents, owners, or other users when you choose to interact with them through the Service;
  • Regulators, courts, or law enforcement when required by law or to protect rights and safety;
  • Successors in connection with a merger, acquisition, or asset sale, subject to this Policy.

We do not sell your personal information.

5. Cookies and similar technologies

We use cookies, local storage, and similar technologies to keep you signed in, remember preferences, measure performance, and improve the Service. You can manage browser cookies through your device settings, though some features may not function properly if cookies are disabled.

6. Mobile applications

Our mobile apps may request permissions such as notifications or biometric unlock to provide optional convenience and security features. Push notification tokens are used to deliver alerts you opt into. You can manage notification permissions in your device settings.

7. Data retention

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and applicable law.

8. Security

We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to withdraw consent where processing is consent-based. Account holders can update profile information in dashboard settings and can permanently delete their account from Account in the mobile app or from Settings in the web dashboard. Requests may also be submitted through our contact channels.

10. Children

The Service is not directed to children under 18, and we do not knowingly collect personal information from children.

11. International transfers

Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border transfers.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.

13. Contact

For privacy questions or requests, contact us through our contact page or the support address listed on GetHome.NG.

Use of the Service is also subject to our Terms of Use.